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IT FAQ


I need to Setup my Student Account

If this is the first time you are using your account you will need to get your User ID and then Establish Security Question and Reset your Password. Your default password is the first letter of your first name (lowercase), the first letter of your last name (lowercase), #, and your Student ID.

Example:

Joe Smith with Student ID 123456 would be

js#123456

What are the password requirement?
  • Must be at least eight characters in length
  • Can not contain significant portions of the user's account name or full name
  • Must contain characters from three of the following four categories:
  1. English uppercase characters (A through Z)
  2. English lowercase characters (a through z)
  3. Base 10 digits (0 through 9)
  4. Non-alphabetic characters (for example, !, $, #, %)

One way to create a strong password that will easily be remembered is to create a password based on a
song title, affirmation, or other phrase. For example, the phrase might be: "This May Be One Way To
Remember
" and the password could be: "TmB1w2R!" or "Tmb1W>r~" or some other variation.

Check how secure your password is


I need to change my password

Please visit https://pm.st.nc.edu/PM/ and click on Change Password (you must know your current password) or clink on Reset Password (you must be enrolled in the service).


I need technical support. Who do I contact?

Email - it@nc.edu

Phone - 708-237-5050

24/7 Support: 1-877-379-4610 (toll-free)

Walk in: IT Office in Bridgeview

You should receive an answer to your email within 24 hours.


External Support Resources
Vendor Products Website Phone
Microsoft Office 365 Email        
https://support.microsoft.com 800-865-9408         
Cengage MindTap http://support.cengage.com/victoriaweb/primarypage
800-354-9706
VitalSource      
eBooks https://support.vitalsource.com       
855-200-4146
Elsevier
Evolve Basic  http://evolvesupport.elsevier.com 800-222-9570 option 2 then option 3
McGraw Hill Connect  Connect https://mhedu.force.com/CXG/s/ContactUsWebForm  800-331-5094 
McGraw Hill Connect Troubleshooting Connect https://connect.mheducation.com/connect/troubleshoot.do 800-331-5094
McGraw Hill Math (Aleks)  Connect Aleks  https://mhedu.force.com/aleks/s/alekscontactsupport
800-258-2374
Neehr Perfect
HIT
https://neehrperfect.com/support/
877-907-2186
ATI Testing
Nursing
https://www.atitesting.com/About/CanWeHelpYou.aspx
800-667-7531
Lenovo
Laptop
https://support.lenovo.com/us/en/
855-253-6686
HP
Laptop
https://support.hp.com/us-en/contact-hp
800-474-6836


Browser Requirements for Moodle
 Browser

 Minimum
 Version           
 Recommended
 Version                     
 Notes
 Google Chrome
 30.0  Latest https://support.google.com/chrome/answer/95346?hl=en
 Mozilla Firefox
 25.0  Latest http://www.mozilla.org/en-US/firefox/new/
 Apple Safari
 6  Latest https://support.apple.com/safari
 Microsoft Internet
 Explorer                       
 9  Latest
Version 10 is required for drag-and-drop upload of content from outside the browser into Moodle.



Helpful Links to Download and Install Applications

Verify your Java version

Mozilla Firefox

Google Chrome

PowerPoint Viewer (if you don't have MS Office)

Adobe Reader


Computer Requirements for Moodle
  • Windows 7 (or newer) or MAC OS X (or newer)
  • 2 GB of RAM
  • 1 GB of free hard disk space
  • Broadband Internet connection 1.5 MB or better
  • Sound card with speakers or headphones
  • JavaScript must be enabled
  • Cookies must be enabled
  • Pop-up blocker must be turned off